At USFLOATWISHES, customer satisfaction is important to us. We offer a simple and transparent return process for all eligible orders.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
Free Returns
We offer free return shipping for eligible returns within the United States.
Once your return request is approved, we will provide a prepaid return shipping label at no additional cost.
Returns for Defective or Non-Defective Products
We accept returns for both:
- Defective or damaged products
- Non-defective products that are no longer wanted
How to Start a Return
To initiate a return, please contact:
Please include:
- Order number
- Product purchased
- Reason for return
Returns sent without prior authorization may not be accepted.
Exchanges
If you would like a replacement product, please contact our customer support team.
We will assist you with the exchange process after reviewing your request.
Refund Processing
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 7 business days after the returned item has been received and inspected.
Depending on your bank or payment provider, additional processing time may apply.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Customized or personalized products
- Products damaged through misuse
Contact Information
USFLOATWISHES
Email:
service@usfloatwishes.com